-
Do you offer photography services for product promotion?
Yes, we provide professional product photography services to help clients capture high-quality promotional images of their custom plush toys. These photos are ideal for online stores, social media, and marketing campaigns, enhancing the toy's visual appeal and promotional impact. Our photography services cover various styles to perfectly showcase the toy’s details, texture, and unique design.
-
Do you offer after-sales support?
We conduct quality checks on each plush toy before shipment to ensure they meet your requirements. If you encounter any quality issues upon receiving the toys, please contact us immediately, and we will provide a reasonable solution.
-
Can you provide more inspiration or case studies?
We have a rich portfolio of successful cases, including corporate brand customization, charity fundraisers, and large-scale festive events. You can browse our case studies for inspiration. Our design team can also offer professional advice to help you create more creative and appealing plush toys.
-
How do you ensure the product meets our design requirements?
Before production, we provide design sketches and samples for your approval to ensure every detail is accurate. During production, we strictly control quality to ensure the bulk order matches the sample.
-
How can we track the customization process?
We provide a transparent customization tracking system. You will receive real-time updates at every stage (design, sample creation, production, and shipping) to keep you informed about the progress. Our sales representatives will also be in regular contact to answer any questions.
-
Is there a charge for sample production?
Sample production costs vary based on design complexity and material choice. Typically, sample fees can be partially or fully credited toward bulk orders. Please contact our customer service for more details.
-
What delivery methods can I choose?
We offer multiple international shipping methods, including air, sea, and express services, depending on your time and budget requirements. For smaller or urgent orders, we recommend express shipping for quick delivery; for larger, long-term orders, sea freight is a cost-effective option.
-
How do you ensure on-time delivery?
With our extensive production and supply chain management experience, we plan production and shipping schedules ahead of your event date. We also provide real-time logistics tracking to ensure you receive your products on time.
-
Can the packaging be customized?
We offer personalized packaging services, including festive themes, branded designs, and eco-friendly options. Packaging can include brand logos, special event details, and premium gift box options, making them ideal for gifting or retail purposes.
-
Can you help us plan promotional or sales strategies for the plush toys?
Yes, we provide comprehensive marketing support, including strategies for limited edition pre-sales, bundling with event promotions, and social media campaigns. For charity fundraisers, we can help design plush toy sales campaigns to maximize the impact and participation in your event.
-
Can you create limited edition or special edition plush toys?
Absolutely! We can create limited edition or commemorative plush toys for your events. These toys can feature unique designs, numbering, or packaging to increase their collectible value and significance. Limited editions are perfect for charity fundraisers, brand promotions, and fan engagement activities.
-
How can we participate in the design process?
You can submit design sketches or ideas, and our design team will create a preliminary design based on your concept, making revisions until you are satisfied. We will closely communicate with you during the design phase to ensure that your brand logos, colors, and shapes are accurately represented.
-
How do you ensure the safety standards of the Customization Plushie?
We use materials that comply with international environmental standards (e.g., EN-71, REACH, CPSIA, OEKO-TEX) to ensure that products are non-toxic, safe, and reliable. Customers can choose eco-friendly materials to enhance market competitiveness.
-
Can I modify the design after the sample is completed?
We offer up to 3 free revisions during the design confirmation stage to ensure every detail meets your satisfaction. Once the sample is approved, we proceed with production while maintaining communication and providing progress updates.
-
What is the minimum order quantity (MOQ) of Custom Plush Animal?
Our standard MOQ is usually 500 pieces. However, we also support small trial orders, allowing customers to test market feedback before moving on to large-scale production. For long-term clients, we offer more flexible MOQ and discounted pricing.
-
How long is the production cycle for custom plush toys?
From design approval to the completion of mass production, it typically takes 2-4 weeks, depending on the order volume and complexity. For urgent orders, we offer expedited services to ensure the fastest production and delivery.
